A Human Touch is Key in an Automated World
With all the focus these days on automation of various tasks, it seems like a good time to reflect on when and why it’s a good idea to not forget the human element of good customer service. Sure,...
View ArticleIs 2012 the Era of Customer Engagement?
Listening to your customers is paramount, and there’s absolutely no doubt why Paul Greenberg , a thought leader in the CRM industry, thinks that 2012 is the era of customer engagement. The most...
View ArticleIntegrating Customer Service and Engineering – Seven Key Benefits
Effective customer service keeps customers happy and improves your ability to keep them as a customer. In today’s fast moving business environment it is important to provide customers with timely...
View ArticleFour Proven Benefits of Integrating CRM and Knowledge Management
Combining knowledge management with CRM is always a smart choice. A truly integrated system that leverages customer intelligence with organizational knowledge leads to sustainable competitive...
View ArticleGenerate leads with your website
Generating leads is a must for us. How each business does it is different, how your neighbor may do it is different than how you need to do it. Which methods work better at generating more than others?...
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